Return and exchange policy The product must be unused or undamaged and must be in the same original condition in which you received it. You cannot return any product that has been consumed or used. Personal care tools cannot be returned regardless of the reason to protect public health. Returned products are not accepted if they lose price tags, names, original packaging (repackaged), free products, or product accessories. In case of return, the customer bears the shipping cost (sending bill + return bill) (the bill price is 28 riyals for SMSA or 14 riyals for Redbox, so the total is 56 riyals for SMSA or 28 riyals for Redbox), even if during a free or discounted shipping offer. In case of exchange, the customer must transfer the shipping value (return value + new shipping cost) (the bill price is 28 riyals for SMSA or 14 riyals for Redbox, so the total is 56 riyals for SMSA or 28 riyals for Redbox). Accessories that are worn cannot be returned to protect public health. Products made to order cannot be returned or exchanged. Return or exchange can be done within 7 days from the date of receipt. In case of exchange, the new product will be shipped after the returned product reaches the store. In case of return, the order value will be transferred within a maximum of 14 working days. Apple products are non-returnable and non-exchangeable if opened. If the customer does not receive the order from the shipping company, only one shipping fee (28 riyals for SMSA or 14 riyals for Redbox) will be deducted from the refunded amount. The store is not responsible for any shipment that has not been inquired about within one month from the order date. How do I return the product? Because you are dear to us and we love to ensure your satisfaction, all our products are eligible for return or exchange (except personal accessories) within seven days from the date of receipt. Return or exchange request form: https://forms.gle/kmHEGzDsUYZ7qcpg8